Privacy Policy
Effective date: 23 July 2026
Last updated: 27 July 2026
1. Who We Are
Northcote Studio is a boutique performance marketing consultancy based in Zürich, Switzerland.
Until a separate legal entity is established, Northcote Studio is operated by Gemma Polak, trading as Northcote Studio. Throughout this Privacy Policy, references to "Northcote Studio", "we", "our" and "us" refer to Gemma Polak trading as Northcote Studio.
If you have any questions about this Privacy Policy or how your personal data is processed, please contact:
Northcote Studio
Gemma Polak
Zürich, Switzerland
Email: hello@thenorthcotestudio.com
2. Information We Collect
We only collect personal information that is necessary to operate our business and respond to enquiries.
Depending on how you interact with our website, we may collect:
- Your name
- Email address
- Company or business name (if provided)
- Information you include in your message
- Technical information such as browser type, device type and IP address
- Website usage information collected through cookies and analytics tools
3. How We Use Your Information
We use your information to:
- Respond to enquiries submitted through our contact form
- Communicate with prospective and existing clients
- Improve our website and user experience
- Understand how visitors use our website
- Measure the effectiveness of our marketing activities
- Maintain the security and performance of our website
- Comply with legal obligations
We do not sell your personal information.
4. Contact Forms
When you submit an enquiry through our website, the information you provide is used solely for the purpose of responding to your enquiry and discussing our services.
We retain enquiry information only for as long as reasonably necessary to respond to your enquiry, provide our services, comply with legal obligations or resolve any disputes.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website performance and measure marketing effectiveness.
Where required by law, non-essential cookies are only placed after you have provided your consent through our cookie banner.
For more information about the cookies used on this website, including the types of cookies we use, their purpose and how you can manage your preferences, please see our Cookie Policy.
6. Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website.
Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Device information
- Browser information
- Approximate geographic location
- Traffic sources
We also use Google Consent Mode to respect your cookie preferences and adjust analytics and advertising behaviour based on the consent choices you make through our cookie banner.
7. Google Tag Manager
We use Google Tag Manager to manage website tags and measurement tools.
Google Tag Manager itself does not collect personal information but facilitates the deployment of services such as Google Analytics and Meta Pixel.
8. Marketing and Advertising
We use the Meta Pixel to measure the effectiveness of our advertising and understand whether visitors complete actions such as submitting an enquiry.
The Meta Pixel may collect information about:
- Website interactions
- Browser information
- Device information
- Advertising performance
Where required by applicable law, marketing technologies such as the Meta Pixel are only activated after you have provided your consent through our cookie banner.
We also use Google Ads conversion tracking to measure whether visitors who interact with our advertisements complete actions such as submitting an enquiry. This may involve processing advertising identifiers, browser and device information, referral information and conversion activity. Google Ads conversion tracking and the Meta Pixel are only activated after you provide consent for advertising cookies through our cookie banner.
9. Legal Basis for Processing
Depending on the circumstances, we process personal information based on:
- Your consent
- Our legitimate interests in operating and improving our business
- The performance of a contract or steps taken prior to entering into a contract
- Compliance with legal obligations
10. Third-Party Service Providers
We may share limited information with trusted service providers that help us operate our website and business.
These may include:
- Meta
- Our website hosting provider
- Website security and maintenance providers
These providers only receive information necessary to perform their services.
11. Website Security
We take appropriate technical and organisational measures to protect the personal information we process against unauthorised access, disclosure, alteration or destruction. While no method of transmission over the internet can be guaranteed to be completely secure, we take reasonable steps to protect your information.
12. International Data Transfers
Some of our service providers may process personal data outside Switzerland, including in the European Economic Area, the United Kingdom and the United States. These providers may include Google and Meta.
Where personal data is transferred to a country that does not provide an adequate level of data protection under Swiss law, we rely on appropriate safeguards, such as recognised standard contractual clauses and any necessary supplementary measures. Where applicable, transfers to certified organisations in the United States may also be made under the Swiss-U.S. Data Privacy Framework.
Further information about the safeguards used for international data transfers is available on request by contacting hello@thenorthcotestudio.com.
13. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.
14. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
To exercise any of these rights, please contact us using the details above. If you believe we have not handled your personal information appropriately, we encourage you to contact us first so that we can work to resolve your concerns promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the technologies used on our website.
The latest version will always be published on this page.